Política de reembolso

Return Policy — BareStride

You have 14 days after receiving the item to request a return for reasons other than a defect (wrong size, change of mind, not what you expected, etc.).

The shoes must be completely unworn: returns will not be accepted if the soles show any signs of having touched the ground (marks, dirt, wear, odor).

All original tags must remain attached, and the shoes must be returned in their original, undamaged shoe box—without any tape stuck directly on the box and without shipping labels affixed to the shoe box itself (they must be placed inside an outer shipping box).

You must include photos of the shoes, the soles, and the original box with your request before we approve the return. A receipt or proof of purchase is required.

To begin the process, email supportbarestride@gmail.com with your order number, reason for the return, and photos. We will review each request on a case-by-case basis and reserve the right to reject it if the above conditions are not met.

No package sent without prior written authorization will be accepted; it will be rejected and returned to the sender at the sender’s expense.

The customer is responsible for the return shipping cost. We do not provide prepaid shipping labels for returns due to a change of mind. A 20% restocking fee will also be applied to the value of the item.

Once the shoes have been received and inspected, and it has been confirmed that they meet all conditions, a refund will be issued as store credit—not as a refund to the original payment method—within 15 business days.

The following items are excluded from returns: perishable items, personalized items, personal care products, hazardous materials, sale items, and gift cards.

Defective, Damaged, or Incorrect Items

If your order arrives broken, defective, or is the wrong item, contact us at supportbarestride@gmail.com within the first 7 days after delivery, attaching a photo of the problem.

In these cases, we’ll send you a prepaid shipping label; no restocking fee applies, and the refund will be issued to your original payment method, not as store credit.